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Customer Success Manager

--Shookit inc.--


You will be responsible for developing customer relationships that promote retention and loyalty.

work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction.
At the same time, it is conducted with xer’s on a daily basis by giving them information.

Giving technical support and also communicate with other roles such as region managers, supply manager, and sales persons in order to maximize customers satisfied with Shookit Service and products.

Working with several customer services and support platforms such as Zendesk to cover a great experience to Shookit B2C clients. 


Responsibilities

100% response in all customer service channels. 

Full control over the proposed service, while taking into consideration the seasonality and refreshing the customer's basket. 

Must Have

  • At least two years of customer service experience 

  • Interpersonal ability to create personal relationships 

  • Verbal Ability

  • Basic knowledge in office with an emphasis on excel 

  • Basic technological ability to learn systems 

  • Ability to work in a team 

  • Experience in dealing with international clients - an advantage 

  • CRM systems background 

  • First degree - advantage 

What's great in the job?

  • Competitive salary and generous stock option plan
  • We'll provide the equipment you need to work efficiently and creatively
  • Paid parental leave, vacation time and sick time
  • Catered lunches and open snack bar
  • Impact-first work environment (no politics)
  • Huge company vision (we need you to build the future, not just maintain the status quo)
  • Killer office in Tel Aviv

Benefits

Free Free Fit subscription, family lunches Mon - Wed, English classes, and professional conferences. 

PTOs

Vacation, Sick, and paid leaves

Prime location

Only a couple blocks from the train and the center of Tel Aviv. 

Sponsored Events

Holidays parties, Happy Hour, and Annual company event

Eat & Drink

Fresh fruit & veggies, full fridge, Coffee and snacks provided all day